Dynamics 365 Sales & Customer Experience Bootcamp
Microsoft Learn Community
January 16th 2025
Global Dynamics 365 Bootcamp
Microsoft Learn Community
January 16th 2025
Dynamics 365 Sales & Customer Experience Bootcamp
The Global Dynamics 365 Bootcamp is a Free Initiative in collaboration with the Microsoft Learn Community to provide Instructor led interactive training to implement ERP & CRM transformation with Dynamics 365. The training sessions are delivered by seasoned experts of MVP’s and MCT’s using fun & creative learning techniques inspired from lego to provide a fun day of insight driven learning for technology professionals.
| Time | Speaker | Sessions Title | Description |
|---|---|---|---|
| 13:00 |  Pauline Kolde |
D365 Customer Insights: How to build killer real-time journeys |
Dynamics 365 Customer Insights Journey opens up a whole new world of possibilities for trigger-based journeys. Triggers are a flexible way to capture important moments and interactions, allowing you to orchestrate uniquely engaging customer interactions. In this session, we’ll dive into the synergy between Dynamics 365 Customer Insights and Power Automate. Learn first hand with practical use cases and how to build personalized, real-time triggers that make a real impact, taking your customer experience to the next level. |
| 14:00 |  Neil Parkhurst |
Dynamics 365 Customer Service for Omnichannel AKA The Microsoft Digital Contact Centre Platform |
Microsoft Digital Contact Center Platform Explained By Dynamics 365 Call Centre expert Neil Parkhurst. In this must see presentation you will hear about the component parts of this game changing platform. Additionally there will be a fast paced demo showcasing the key features. (Including how AI can be leveraged in a contact center!) |
| 15:00 |  Sten Ebenau |
The forgotten step: prepare your data for AI/Copilot | |
| 16:00 | Lunch Break | Lunch Break | |
| 17:00 |  Narayan Solanki |
How to Deliver HR with Power Apps using Hubdrive | |
| 18:00 |  Sebastian Sieber |
The Future of Project Management: Unleashing the Force of Microsoft Copilot and AI for Dynamics 365 |
Discover the future of project management with Microsoft Copilot for Dynamics 365 Project Operations. Explore all next-gen Project Management features delivered by Microsoft today, learn about new capabilities you can unlock by using Azure Open AI Integration to boost your productivity and gain instant access to intelligent insights. |
| 19:00 |
Jörgen Schladot |
Dataverse Data Modelling Tips & Considerations | Build your applications on a strong foundation. Know the building blocks that are available as different data types and relationships as part of Dataverse to build a solid data model. By the end of this session, you have achieved an understanding about different data type columns available in Dataverse like Lookup, Date, Currency, Choice, or Rollup, Calculated and PowerFX columns. In addition, we will have a closer look on the different available relationships and how you can customize these by adding and enhancing mappings, renaming relationships, and understanding relationship behavior. Finally, we will be using the data model to show how easy it is to create a first Model Driven App. |
Dynamics 365 Bootcamp SAles & Administration
D365 Summit is a Free Dynamics 365 Community Conference providing 5 Tracks of learning sessions delivered by world leading experts providing insight sharing how to overcome the transformation challenges related to Dynamics 365 Finance & Operations, Customer Engagement, Power Platform and AI Implementations include Enterprise, Finance, Supply Chain, Sales & Marketing, Customer Services, Business Intelligence and Development.
D365 Customer Service / Contact Centre
A Full Day Hands On Bootcamp focused on how to deliver integrations for Dynamics 365 Finance Operations, Customer Engagement & Power platform with technical and planning considerations before choosing Dual Write or Custom integrations takes place in person at the conference venue.
D365 Customer Insights / marketing Bootcamp
A Full Day Hands On Bootcamp to Learn how to deliver Dynamics 365 Customer Insights to augment customer data profiles and deliver Marketing Automation based on Customer driven insights takes place in person at the conference venue. This Training includes Customer Insights Data and Customer Insights Journeys formerly known as Dynamics 365 Marketing.
D365 Field Services Bootcamp
A 2 Day Crash Course in Dynamics 365 Finance will help prepare you for the MB310 Finance Certification delivered By MVP’s and MCT’s. Takes Place in Person at the conference venue, and also Online Virtually.
D365 project Operations Bootcamp
A 2 Day Crash Course in Dynamics 365 Supply Chain Management to help you prepare for the MB330 Dynamics 365 Supply Chain Associate Consultant Certification delivered by MVP’s, MCTs, and Author of the Supply Chain Publication. This will take place in person and also online to allow virtual attendance.
D365 Business Central Bootcamp
A 2 Day Crash Course in Dynamics 365 Finance will help prepare you for the MB310 Finance Certification delivered By MVP’s and MCT’s. Takes Place in Person at the conference venue, and also Online Virtually.
D365 project Operations Bootcamp
A 2 Day Crash Course in Dynamics 365 Supply Chain Management to help you prepare for the MB330 Dynamics 365 Supply Chain Associate Consultant Certification delivered by MVP’s, MCTs, and Author of the Supply Chain Publication. This will take place in person and also online to allow virtual attendance.