Global Dynamics 365 Bootcamp
Microsoft Learn Community
January 16th 2025
Dynamics 365 Customer Service Bootcamp Agenda - 23rd January 2025
Dynamics 365 Customer Service Bootcamp Agenda
| Time | Speaker | Sessions Title | Description |
|---|---|---|---|
| 1pm |  Razwan Choudry |
Intro to Dynamics 365 Customer Service Architecture | |
| 2pm |  Arpit |
Dynamics 365 Customer Service Fundamentals | |
| 2.30pm |  Doher |
ABC of Dynamics 365 Contact Center | |
| 3pm |  Chris Goodwill |
Optimising Customer Experience with D365 Contact Center | |
| 4pm |  Thomas Sandsor |
Navigating the Contact Center Journey: Live Demo | |
| 5pm | Seb Reeve | Microsoft Keynote | |
| 6pm |  Tricia Sinclair |
Configuring Microsoft’s AI Led Contact Center solution | |
| 7pm |  Nathan Rose |
Simplify this! Shedding Light on D365 SLAs | |
| 8pm |  Ambesh |
Harness Your Customer Service Process by Integrating Agents and External-Facing Websites |
D365 SAles / Customer Experience Bootcamp
The Dynamics 365 Sales & Customer Experience Bootcamp will cover the both Professional & Enterprise features including Sales Setup & Administration, Sales Team Productivity, Products & Price List Management, Sales Processes, Lead Qualification, Opportunity Management, Quote & Order Generation, Duplicate Data Management, Security & Hierachies, Sales Copilot & More!
D365 Customer Service / Contact Centre Bootcamp
The Dynamics 365 Customer Service & Contact Centre Bootcamp includes Case management configurations, Service Level Agreements, Provisioning Omni Channel Customer Service Channels, Agent Work spaces, Customer Self Service, Knowledge Bases, Chat Bots, Telephony Voice & Unified Resource Scheduling for Case Routing Rules.
D365 Customer Insights / marketing Bootcamp
The Dynamics 365 Customer Insights Bootcamp will show you how to augment customer data profiles and deliver Marketing Automation based on Customer driven insights includes Customer Insights Data and Customer Insights Journeys formerly known as Dynamics 365 Marketing.
D365 Finance Bootcamp
The Dynamics 365 Bootcamp will take you from zero to hero with learning to setup and manage financial processes in Dynamics 365 with sessions delivered by Microsoft MVPs and MCTs.
D365 FO Administration Bootcamp
The Dynamics 365 Finance & Operations Administration Bootcamp will get help you get started with D365FO Development & Administration including D365 Extensible Security, X++ Development, Azure Integration Patterns, Data Lake Integration, Data Migration, Upgrades, Power Apps and Virtual Entities, Dual Write and more!
D365 Supply Chain Management Bootcamp
The Dynamics 365 Supply Chain Management Bootcamp will take you from zero to hero with Supply Chain Management in Dynamics 365 with training session delivered by Microsoft MVP’s and MCTs.
D365 FO Development Bootcamp
The Dynamics 365 Finance & Operations Development Bootcamp will get help you get started with D365FO Development & Administration including D365 Extensible Security, X++ Development, Azure Integration Patterns, Data Lake Integration, Data Migration, Upgrades, Power Apps and Virtual Entities, Dual Write and more!
